CORSAIR VENGEANCE RGB PRO SL Light Enhancement Kit Recall

Thursday, 20 April 2023

FOR IMMEDIATE RELEASE

It has been brought to our attention that a glitch was recently uncovered in CORSAIR's supply chain that impacts the functionality of all VENGEANCE RGB PRO SL Light Enhancement Kits (CMHLETKIT2 and CMHLEKIT2W), making it impossible to power them up. As of Tuesday, 4 April 2023, all CMHLEKIT2 and CMHLEKIT2W have been removed from sale by CORSAIR. With no single party at fault, this information was not communicated to us, and as of us being alerted to the matter on Thursday, 20 April 2023, we have stopped the sale of both SKUs.

CORSAIR takes the quality of our memory products extremely seriously and are proactively recalling all CMHLEKIT2 and CMHLEKIT2W. We at Progenix take the quality of the products we sell equally seriously and will be accepting all returns of the VENGEANCE RGB PRO SL Light Enhancement Kit without question. If you have either of these SKUs, please contact our customer service directly at sales@progenix.co.za to arrange for its return by Friday, 30 June 2023 at no cost to you as the original purchaser and a full refund (less original courier fees if applicable), regardless of the duration of time since purchase and including outside of the six (6) month return window as outlined in Section 56(2) of the Consumer Protection Act 68 of 2008.

Should you have a working kit and elect NOT to return it by Friday, 30 June 2023, its full warranty will remain in effect and, should it become faulty at a later stage, can be returned for either:

• a refund within the first six (6) months from the date of invoice;
• credit if returned outside of the six (6) month return window;
• replacement if returned outside of the six (6) month return window if CORSAIR has rectified the issue.

While the recall is unfortunate, CORSAIR remains one of our preferred vendors, and our sales data, which includes thousands of their products, such as memory/RAM (Random Access Memory), fans, AIO (all-in-one) liquid coolers, cases, PSUs (Power Supply Units), SSDs (Solid State Drives), keyboards, mouses, and headsets, shows that this is an isolated incident. As with all products we sell, we have been monitoring their return rates and remain confident in the overall quality of CORSAIR's products.

Thank you for your continued support, and for your understanding in the matter.